Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of boutique.deavita.fr
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***n –
Bien emballé, laissé intacte. Excellente capacité pour le thé.
R***r –
Différent de la photo. Acheté pour 1185 roubles de Dost
A***z –
Beau pot de thé. Exactement comme sur la photo. Est venu en très bon colis
V***a –
Pot juste Super!!!! L’emballage est fiable, la couleur est brillante, je suis contente en tant qu’éléphant)
R***r –
Super.
E***m –
Plus petit que je ne pensais.
R***s –
Bon article très sympa et vient très bien emballé donc il ne se casse pas en expédition
P***n –
Livraison rapide, arrivé en toute sécurité enveloppé, en parfait état, selon la photo. Grande couleur et design. Bon service. Très content de cet achat.
E***a –
Comme toujours mieux que des éloges!!! Je commande une deuxième fois. Rapidement, clairement, proprement
Z***c –
Très beau pot, taille parfaite. Les photos ne le font pas justice. Bien emballé, très satisfait.
O***o –
La banque est super, pas grande, mais belle. Emballé dans trois boîtes. Merci au vendeur. Je recommande.
Customer –
Très beau pot pour le thé, son volume est de 400ml, c’est très bien fait.
U***n –
Vraiment magnifique travaillé. La petite boîte est très belle. En fait comme cadeau pensait que je vous chéris le garder et le commander.
Customer –
Très bel objet, j’ai fait une première commande par erreur, j’ai annulé et le vendeur très gentiment m’a rendu l’argent, la deuxième fois c’était la bonne, j’ai passé commande, le pot à thé est arrivé bien emballé et en parfait état, merci.